Tax2u Terms and Conditions

In order for Tax2u Ltd to remain up to date with standards and continue to provide a reputable service, it’s important that there is a lawful agreement between us and our clients. Yes, it’s the boring bit but essential for us all. The most important section about our fees is here.

Our Flat Rate Tax Rebate services are offered on a no-win, no-fee basis. If you don’t receive a tax refund, you don’t pay us anything. Our administration fee is £40 (+VAT) or 40% of the rebate (+VAT), whichever is greater. If your rebate is less than £40 (+VAT), Tax2u Ltd will retain the full amount of the rebate as the service fee. You will not be invoiced for any additional amount.

Our Marriage Allowance Claim services are offered for clients who already submitted tax return with Tax2u on a no-win, no-fee basis. Upon a successful claim or tax code adjustment, a fixed fee of £50 + VAT is payable per successful claim application (covering the current year and any backdated years included in the application).

Our self-assessment minimum one-time fee starts from £60+vat and you are deemed to have accepted this fee as soon as you send any information to us.

Definitions: The following words shall have the following meanings:
1. CUSTOMER means any individual, partnership, limited company, charity or organisation that from time to time purchases Services from the tax2u Ltd
2. Tax2u Ltd(‘s) means Tax2u Ltd Support Limited, Tax2u House, 67a Main Avenue Enfield EN1 1DS
3. SERVICES means the items specified in each of our Products which are detailed in our Product Catalogue
4. PRODUCT means packaged Services created by the Tax2u Ltd and detailed in the Product Catalogue
5. PRODUCT CATALOGUE means the list of Products created by the Tax2u Ltd for purchased by the customer Product Catalogue
6. FEE(s) shall mean all charges and expenses that will by invoiced by the Tax2u Ltd to the customer for the Services provided under the Product.
7. SPECIAL OFFER(s) means any discount applied to the Fees for the Product and Services detailed within the Product Catalogue
8. T&C’s means the terms and conditions of supply set out in this document and any special terms and conditions agreed in writing by the Tax2u Ltd.
9. TAX RETURN means a document that must be filed with the HMRC declaring liability for taxation.
10. HMRC means his Majesty’s Revenue & Customs https://www.gov.uk/government/organisations/hm-revenue-customs
11. MONTHLY DIRECT DEBIT PRODUCT means a Product designed by Tax2u Ltd that the customer is charged for, on a monthly basis for our Services.
12. MATCH PRICE GUARANTEE means we will match and beat anyone else price by 10%. To qualify you need to send us a screenshot or a formal quotation from an accountant, showing their price and describing the full service offered, in order for us to consider the reduced fee for you.
13. The Fast Track service means an internal Tax2u process that we use to give priority to UTR applications that paid for this service and make sure that we submit the application to HMRC the same day once all info has been received along with identification documents.

General:
1. These T&C’s shall apply to all customers who engage with Tax2u Ltd for Services provided by Tax2u Ltd to the customer and shall prevail over any other documentation or communication by the customer.
2. Any variation to these T&C’s shall be inapplicable unless agreed in writing by Tax2u Ltd.
3. Tax2u Ltd are not HMRC nor form any part of HMRC, however Tax2u Ltd is an accredited agent providing accountancy services to our customer base.
4. It is Tax2u’s responsibility to pass along and adhere to any rules, stipulations or guidelines provided by HMRC to our customer’s.
5. Nothing in these Terms and Conditions shall prejudice any condition or warranty, express or implied, or any legal remedy to which Tax2u Ltd may be entitled in relation to the Services, by virtue of any statute law or regulation.
6. Nothing in these T&C’s shall affect the customer’s statutory rights as a consumer.
7. Here you can also read our Privacy Policy and Communication Policy understand how we save and use your personal info and how is best to communicate with us

Product, Service & Fees:
1. All Services provided by Tax2u Ltd to the Customer will be detailed on the Product Page. We offer 3 main services
  1. Flat Rate Tax Rebate Service (Actioned by the client by signing the Deed of Assignment Form)
  2. Marriage Allowance Claim Service (Actioned by the client by signing the Deed of Assignment Form)
  3. Self Assessment Tax Returns (Which can be paid, either as part of the monthly direct debit product – YEARLY ACCOUNTING SERVICE or Tax2u one-time payment)
2. All Services and Fees relating to the Products detailed in the Product Page are subject to change. Tax2u Ltd will notify our Customers who are already taking our Services and paying Fees of these changes with a minimum of three months notice.
3. Tax2u Ltd reserve the right to make changes to the services detailed within the Product Page at any time without notice to customers who are engaging with Tax2u Ltd, but has not had their Tax Return submitted to HMRC.
4. Tax2u shall not be liable for failure to complete the work within the original proposed timeline.
5. The fee for the Product and associated services are set out in the Product Page
6. All fees are subject to change at Tax2u’s discretion. Where fees do change the customer will be notified with as much notice as possible with a minimum of three months.
7. In the event that Tax2u Ltd make changes to fees, services detailed within their product that are stipulated by law these changes will be made immediately and notification to the customer will be provided as soon as possible.
8. If the client hasn’t provided their bank details for repayment with 2 years of their claim the money becomes the ownership of Tax2u.
9. The clients service is deemed complete when vat invoice is raised.
10. Vat invoices for our PAYE rebate service will be raised once the client has request repayment of their rebate.
11. All payments made in a particular Tax year for Yearly Accounting Service will be credited as payments on account and the final bill will be income based, as shown on product page
Payment for Services:
1. There are 4 payment options for our UTR registration service:
  1. Our Standard one-time fee for UTR / Self Assessment Registration for £30+vat (price subject to change)
  2. Our Fast Track UTR service is part of one of our Yearly Accounting Subscription plans (£12+vat pm or £24+vat pm or £30+vat pm), which can be cancelled at any time by contacting us in writing at [email protected] To benefit from the Yearly Accounting Service for the relevant tax year, the client must remain on the direct debit plan for the next 11 months and complete 12 payments.
  3. Fast Track and Full Year Accounting Service, that is income based. The minimum fee is £60+vat and it includes UTR Fast Track, drafting and submitting your Self-Assessment Tax Return. The final price will depend on your final calculated income as described on our Product Page
    1. For total income per 1 full tax year up to £12,000 from only one source of income, the final price is £135+vat
    2. For total income per 1 full tax year up to £30,000 from only one source of income, the final price is £178+vat
    3. For total income per 1 full tax year of more than £30,001 and up to 2 source of income, the final price is £288+vat
  4. Full Service UTR and YAS one time fee 288+vat is our standard price that includes, the UTR Application and full support throughout the tax year, drafting and submitting your Self-Assessment Tax Return to HMRC.
2. Here are the benefits of being on the Yearly Accounting Subscription:
  1. Access to our secure online Dashboard where you can upload and keep a backup your all your tax related documents (Income , expenses, Identification documents, HMRC correspondence).
  2. Dedicated account manager to answer to all your tax related queries.
  3. Ongoing support via email, telephone, chat and WhatsApp.
  4. Up to date information regarding deadlines and your obligations as self-employed.
  5. Advice regarding what information you need to keep track of and how to save it.
  6. Your self-assessment Tax Return drafted and submitted to HMRC on time.
  7. All communication with HMRC done on your behalf, once you have been added to our agent account
3. To be able to chase HMRC and talk in the name of any clients, including the ones that chose to Fast Track their UTR application, the following identification documents must be provided in the first 10 days since the request of the service: Valid ID with photo, Selfie holding the valid ID, a recent Proof of address document that shows name and address.
4. Our Fast Track service guarantees that we will prioritise the application internally and submit it on the same day from the moment we have received and verified all the identification documents: Valid ID, a selfie with ID showing and proof of address. Once we submit your UTR application to HMRC, it is up to HMRC to process it and send it to your home address by post in 10 working days* (*subject to HMRC workload).
5. Our Flat Rate tax rebate are no win no fee services. If you don’t get any tax back, you don’t pay us anything. If you do get any tax back our admin fee is £40 (+vat) or 40% of the rebate (+vat), whatever fee is higher. If your tax return is any less than £40 (+vat) Tax2u Ltd we will keep the rebate as the chargeable fee, we will not invoice you for anything further. These services are not included in your Yearly Accounting Subscription with Tax2u
6. Our Marriage Allowance Claim service is available to clients who have already filed their tax return with Tax2u and is offered on a no-win, no-fee basis. If successful, a fixed fee of £50 + VAT applies per claim, covering the current year and any backdated years. If no benefit is achieved, no fee is charged. This service is not included in your Yearly Accounting Subscription.
7. Our self assessment standard rate is £288+vat and you are deemed to have accepted this fee as soon as you send any information to us.
8. In the event that the customer is due a rebate of taxes following submission of their Tax Return to HMRC by Tax2u Ltd then payment of the fee will be deducted from the rebate.
9. In the event the fee is greater than the rebate of taxes then the customer is liable for the remainder of the fee which will be payable to Tax2u Ltd before the Tax Return is submitted to HMRC.
10. In the event the customer is not due a rebate of taxes from HMRC then the customer is liable for the payment of the fee in total which will be payable to Tax2u Ltd before the Tax Return is submitted to HMRC.
11. In the event the customer has to pay HMRC taxes and any other direct fees to HMRC then the customer is still liable for the fee for services carried out by Tax2u Ltd which will be payable to Tax2u Ltd before the Tax Return is submitted to HMRC.
12. Failure to pay the fee for the services carried out by Tax2u Ltd under these T&C’s will result in Tax2u Ltd contacting the customer for payment.
13. Unless an agreement of a special offer or a discounted fee is agreed between customer and Tax2u Ltd the entire fee will be paid which will be payable to Tax2u Ltd before the Tax Return is submitted to HMRC.
14. In the event the customer takes our one monthly direct debit products, detailed in the Product Page then the customer will have paid a monthly access Fee. This Fee is taken from the customer’s bank account on a monthly basis including the VAT
15. The amount paid for any of our monthly direct debit products, will be offset as an expense to lower your taxable income when we submit your Tax Return and that will save you 20% of the Yearly cost.
16. In the event the customer has not built up a full year of monthly direct debits to cover the full cost of the Tax Return then Tax2u Ltd reserves the right to invoice the remainder of the fee which is pro-rata and will be payable to Tax2u Ltd before the Tax Return is submitted to HMRC.
17. In the event that a customer misses a Direct Debit payment for one or more months Tax2u Ltd reserves the right to take the missing payment or payments in the following months.
18. All our customers that get an offer to subscribe to one of our Direct Debit monthly payments services at a discount offer price, in order to maintain the same discounted price though all 12 months of subscription, each monthly payment needs to be successfully made with no interruptions that are greater than 15 calendars days.
19. If a monthly payment of a Direct Debit that started with an offer price fails, the customer has up to 15 calendar days to notify us that he wants to continue and update his payments details or his monthly payment will lose the discount price offer and will revert to the full price of the service.
20. If the customer chooses not to continue with the Tax2u Ltd’s services for any reason, then any payment made on the direct debit scheme or Yearly Accounting Service will not be repaid to the customer. The fee paid until the date of cancellation is the fee incurred for any service supplied up until that point.
21. If you have sent us your tax return documents ( ie , income & expense ) and we have started to work on your SA tax return draft but later we find out that your SA tax return was already submitted or you change your mind about the process, we reserve the right to charge you a minimum processing fee of £60+vat.
22. If the customer ignores or refuses to pay the fee, Tax2u Ltd reserves the right to hand the debt over to debt collectors. The customer will be given a 7 day notice to pay the outstanding balance before the debt is handed over to the debt collection company.
23. If payment is not made by the due date then Tax2u Ltd reserves the right to hand over the debt to a third party debt collection agency. If the debt is referred then a 20% administration charge will be added to the value of the debt. If the debt remains unpaid after 7 days then the cost of the solicitors and any further legal costs will be the client’s sole responsibility.
24. Price from £135+vat per tax return based on your full income, as described on our Product page under: Tax Returns based on income.
25. To avail free HMRC appeal, you must have to
  1. Make the Minimum payment on or before 29th February 2024
  2. You need to provide us the proper reason to appeal
  3. We can submit your Appeal to HMRC, and we don't guarantee that HMRC will cancel the fine, as HMRC holds the authority on appeal

Re-payment of Tax Rebate to the Customer
1. If the customer is due a tax rebate, less Tax2u Ltd’s fee, and the customer has provided all the correct information which includes, but not limited to, correct bank account details and valid photo identification then Tax2u Ltd will transfer the funds within 14 working days.
2. In order for any repayment to be made the customer must have provided clear repayment instructions to Tax2u Ltd, otherwise no repayment can be made.
3. If the client provides any incorrect details, whatsoever, then Tax2u Ltd can take no responsibility for the successful return of the Tax Rebate, for example, if the incorrect bank details are provided and payment is made into the wrong account then it is the customer’s sole responsibility to recover the funds.
4. If for any reason tax2u are unable to contact you or you do not make contact with tax2u the rebate will be converted into a sale after 6 months. However, you can, at anytime in the future, reclaim this money and a credit note will be issued and your rebate paid back (less tax2u agreed fee)

Liability and Responsibilities:
1. Under the T&C’s of this agreement Tax2u Ltd act solely for the individual for whom the Tax Return is being prepared, processed and submitted to HMRC.
2. Tax2u Ltd will prepare the customer’s self-assessment tax return together with any supplementary documents required from the information and explanations that the customer provides to Tax2u Ltd.
3. After obtaining the customer’s written approval (via email or text message), Tax2u Ltd will submit customer’s Tax Return to HMRC.
4. Tax2u Ltd do not accept responsibility if the customer acts on advice given by Tax2u Ltd on an earlier occasion without first confirming with Tax2u Ltd that the advice is still valid in the light of any change in the law or the customers circumstances.
5. Tax2u Ltd will accept no liability for losses arising due to changes in the law or the interpretation thereof that are first published after the date on which the advice is given.
6. It is the Customer’s responsibility to provide complete and accurate information to Tax2u Ltd for the purposes of Tax2u Ltd completing the Customer’s Tax Return.
7. Tax2u Ltd do not accept any liability for false information whether this was provided by accident, mistake or intentionally by the customer which results in HMRC being misled.
8. Where Tax2u Ltd are appealing fines and/or penalties that have been applied to the customer’s HMRC account Tax2u Ltd cannot assure or guarantee the customer on removing fines.

Customer Obligations: To enable Tax2u Ltd to perform its obligations the Customer shall:
1. Provide Tax2u Ltd with any information reasonably required for the accurate completion of the Customer’s Tax Return.
2. Provide accurate bank details and photo identification to allow release of funds from Tax2u Ltd to the Customer, inline with clause 4. Payment detailed within these T&C’s.
3. Obtain all necessary permissions and consent which will be required before the commencement of the services, the cost of which is the sole responsibility of the Customer. In certain circumstances this may include evidence that the customer holds a specific legal status in respect to a related individual and can make decisions in their best interests. E.g. Enduring Power of Attorney.
4. Comply with such other requirements as may be set out in the process of Tax2u Ltd completing obligations under these T&C’s relating to Tax2u’s Services or otherwise agreed between the parties.

Tax2u Ltd’s Obligations:

1. Tax2u Ltd shall perform the services with reasonable skill and care and to a reasonable standard in accordance with recognised standards and codes of practice.
2. Tax2u Ltd accepts all responsibility to fulfil the service that is within its’ control, by the agreed timescales and to a satisfactory standard.
3. Tax2u Ltd are committed to the following service standards;
  1. All information supplied by Tax2u Ltd to the customer will be impartial.
  2. Tax2u Ltd will provide understandable information that will empower an individual to choose the right care choice for them.
  3. Identified cultural priorities will be respected.
  4. Individual and diverse needs will be embraced.
  5. All employees working within Tax2u Ltd will have relevant qualifications, skills and experience and will have completed the Tax2u’s learning and development programme.

Confidentiality & Data Protection:

1. Information disclosed by the customer will be kept confidential and shared only with relevant staff providing the Service as agreed.
2. All information retained by the Tax2u Ltd will be processed strictly in accordance with the provisions of the Data Protection Act 1998 and its successors. Such information shall be held solely for the purposes of fulfilling the contract.
3. Tax2u Ltd will not transmit any personal data held on behalf of the client except where a) The transfer is a necessary part of the work undertaken to fulfil the contract or b) There is a requirement to do so by operation of law. For example, if there is a situation where concerns are raised regarding the safety and well-being of the customer, or for the person for whom the service is provided.

Events outside of Tax2u’s Control:
1. Tax2u Ltd will always endeavour to deliver the Services as agreed but we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these T&C’s that is caused by an event or circumstances outside our control. In such circumstances Tax2u Ltd will contact the customer as soon as reasonably possible to notify the customer that our obligations under these T&C’s will be suspended for the duration of the event outside our control. If the event outside our control continues for 4 (four) weeks, we have the right to terminate the contract without further liability to the customer (except that we will refund the customer any amounts paid in respect of Services not performed at that time).

Complaints And Disputes:
1. The Tax2u team will always aim to deliver excellence however there may be times when the customer is not happy with the service provided by the Tax2u Ltd. Tax2u Ltd has a complaints procedure. A copy will be issued with the proposal. This procedure sets out the process for making a complaint and the amount of time you should expect to wait for a full response and investigation.
2. If there is a dispute about the interpretation or operation of Tax2u Ltd’s service then Tax2u Ltd will make every effort to resolve the dispute when and where it arises, negotiating on the basis of good faith.

Cancellations & Termination:
1. The one-time fee Standard UTR Service and Fast Track and Full Year Accounting minimum payment offer, is non-refundable if the cancellation of the application is requested more than 24 hours after the payment.
2. For the Fast Track and Full Year Accounting minimum payment offer any refund request made after 24hrs, will incur a minimum processing fee of £30+vat to cover the UTR Fast Track application process. If the request is made within 1st month of purchase, a partial refund will be honoured if we have not started working on the tax return draft. Any request for a refund made after this time frame, will not be honoured.
3. The initial fee paid for the Fast Track UTR service included in the Yearly Accounting Subscription Membership (£12+vat or £24+vat) is non-refundable if the cancellation of the application is requested more than 24 hours after the payment.
4. No refund will be issued in the event that your application is rejected or delayed by HMRC due to the details you have provided or if you are applying for a UTR number but a Self-Assessment registration already exists under your name in HMRC records.
5. Regarding the self-assessment tax return service, the Client has the right to cancel this agreement within 14 days of acceptance and receive a full refund, provided that no draft tax return has been started and no documents or information have been received from the Client. If these conditions are met, the cancellation must be confirmed in writing within the 14-day period.
6. Once the Client has provided any documents, information, or instructions relating to a tax return, the Service shall be deemed to have commenced. From that point, no refund shall be due, regardless of whether the tax return is completed or submitted, as time and professional resources will have been allocated to the Client’s matter.
7. All cancellation and refund request must be done by contacting Tax2u in writing to [email protected] .
8. Tax2u Ltd may, at the customer’s expense charge any costs relating to the winding up of any work being carried out as part of the services including, but not limited to, fees, court or tribunal costs or any other reasonable third party liabilities.
9. The client must contact tax2u directly to cancel their subscription payment. Cancellation cannot be accepted other than direct contact with tax2u. All cancellations must be in writing via letter or email to [email protected] , giving 14 days’ notice. Then the client needs to act on the cancellation page provided, to manage the status of their subscription online. If the client does not act on the cancellation link provided, then the subscription will continue until the client acts to cancel the subscription online.
10. Tax2u does not accept any third party cancellation as this creates increased costs for tax2u i.e. bank or merchant chargebacks. If a merchant requests a chargeback the client is to notify their bank or merchant to reverse the chargeback as tax2u does not accept this as formal notification to terminate the subscription.
11. Any refund due will be sent directly to the client upon the client providing their bank details for the repayment to be made. Repayment will be made within 7 days of the bank details being received by tax2u.

Force Majeure:
1. Tax2u Ltd will always endeavour to deliver the services as agreed but we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these T&C’s that is caused by an event or circumstances outside our control. In such circumstances Tax2u Ltd will contact the Customer as soon as reasonably possible to notify them and our obligations under these T&C’s will be suspended for the duration of the event outside our control. If the event outside our control continues for 4 (four) weeks, we have the right to terminate the contract without further liability to the customer (except that we will refund any amounts paid in respect of services not performed at that time).

Severance:
1. If any term or provision of these T&C’s is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these T&C’s had been agreed with the invalid, illegal or unenforceable provision eliminated.

Governing Law And Jurisdiction:
1. Any disputes or claims arising out of or in connection with these T&C’s of business shall be governed by and construed in accordance with the law of England and Wales.

Money Laundering:
1. To help Tax2u Ltd guard against financial crime we are obliged to comply with the Money Laundering Regulations 2007, the Proceeds of Crime Act 2002, and the Terrorism Act 2000.
2. These require Tax2u Ltd to carry out identity verification checks before allowing the use of the service. Tax2u Ltd may request and retain from you such information and documentation as we require for these purposes, and/or make searches of appropriate databases, and to report, in accordance with the relevant legislation and regulations. Carrying out an identity verification check will place a soft footprint on your credit file however it will not affect your credit rating in any way. If we cannot adequately confirm your identification in accordance with this legislation we reserve the right to refuse you use of the service. We have a duty under section 330 of the Proceeds of Crime Act 2002 to report to the National Crime Agency (NCA) if we know, or have reasonable cause to suspect, that you or anyone connected with your business are or have been involved in money laundering. Failure on our part to make a report where we have knowledge or reasonable grounds for suspicion would constitute a criminal offence.
How to contact Tax2u Ltd:
1. If the Customer, has any questions or any complaints, we ask them to please contact us
2. If the customer wishes to contact us, or if any clause in these T&C’s requires the customer, to give us notice in writing, it can be sent to Tax2u Ltd by e-mail at [email protected] We will confirm receipt by contacting the customer in writing. If we have to contact the customer or give them notice in writing, Tax2u Ltd will do so by e-mail or by pre-paid post to the address they provide to us in the online registration of their account (or any other address they have notified to us subsequently).
Accepting Tax2u’s Terms & Conditions (T&C’s):
1. By sending us their information to complete their Tax Return Tax2u Ltd will initiate their Services to the Customer. Once services are initiated then these T&C’s shall come into full affect.
2. By accepting Tax2u’s Terms & Conditions (T&C’s) described in this document you also are accepting our Privacy Policy and Communication Policy that you may read on their correspondent pages linked.